Customer Care

Yes! All orders will receive an email with an online tracking link. This will link you directly to FedEx or Australia Post. If you have ordered with International Standard shipping, you can also use this same tracking number with your local carrier, to track the parcel more accurately once the package reaches your country.

Domestic Postage

All orders are shipped via Australia Post. Once an order has been placed and payment/s are received, the order will be sent within 1-3 business days. Orders within Australia may take anywhere from 3-7 business days to arrive to its receiver from date of dispatch. Moana Smile Club is not responsible for the theft or damage of a parcel/article once it has been delivered. The customer is responsible if their package gets redirected to MOANA SMILE CLUB marked as unclaimed. MOANA SMILE CLUB does not offer free shipping back to the customer.

International Postage

We offer up to three International shipping options, depending on where you are located.

International Priority - this is our premium shipping options, shipped via Fedex International Priority and guaranteed to arrive within 4-6 business days (or we will refund the shipping cost altogether!) How good is that!?

International Express- carried by a combination of Australia Post and the local carrier in your country (eg. USPS, Canada Post, Royal Mail) using their express service, which should arrive between 4-10 business days from dispatch.

International Standard - this is our most affordable option, also carried by Australia Post and your local carrier, but using standard service. This option should arrive between 10 - 21 business days from the date of dispatch.

All orders will be dispatched within 1-3 business days of your order being confirmed.

Should there be any issues with your parcel not arriving within this time frame, please email hello@moanasmileclub.com where you will be supplied with a tracking reference number to locate the whereabouts of your parcel.

We ship all our packages with a signature requirement when possible, to ensure the safe delivery of your new Moana Smile Club piece/s. It is your responsibility as the customer to keep an eye on the tracking and ensure that you are available to sign for your package either upon delivery, or to collect it in person. The customer is responsible if their package gets redirected to Moana Smile Club marked as unclaimed. Moana Smilr Club does not offer free shipping back to the customer. Moana Smile Clib is not responsible for lost or stolen packages if confirmed delivery, and the customer accepts full responsibly for any loss or damage to these items.

All of our lady lumps are so beautiful and unique, it is impossible for one style to fit everyone the exact same way!

So, with that in mind, each style in the Moana Smile Club is designed to fit slightly differently on the body. This allows us to accommodate more body types, and while it shouldn’t affect your sizing too much, it might mean you could vary half a size between styles, especially if you are in between sizes. Again, our customer service team are always there to guide you when trying a new style!

Don’t worry, we’ve got you, girl!

Reach out via chat - below right - or email hello@moanasmileclub.com and our amazing customer service babes will be able to give you some personalised sizing advice and help you find the perfect size and style to have you feeling like the beautiful goddess that you are!  

Once we receive your returned items, please allow 1-4 business days for your return to be processed and store credit to be issued. You will receive an email notifying you whether your return has been accepted or declined. We reserve the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by our returns policy.

If we have accepted your return you will receive two emails. One notifying you that your item(s) qualify and another issuing the store credit equal to the value of the product being returned. The store credit will be valid for a period of 3 months.

We will not refund the shipping costs. We will issue a store credit for the complete cost of the returned item, however, and Moana will cover postage costs will be in the event of a faulty or incorrectly posted item.

We do not give refunds for change of mind. However, we are happy to issue you with a store credit, or size exchange upon return of your Smile piece/s. If you would like to exchange something for a different style, or the item(s) you want are out of stock, please return the original item(s) for a store credit and place a new order.

If the customer has received an incorrect order or faulty garment, please return the product as per the return instructions. Shipping charges will be refunded (standard shipping only). The garment must be unworn, unwashed, unused with all swing tags attached.

All items that have been reduced in price cannot be returned. No exceptions can be made. This includes using discount and promotion codes* or shopping promotional items like Mystery Boxes. Due to this, please be sure to look at our sizing chart for guidance in choosing the correct size when shopping Sale Items. If you have questions feel free to contact our customer service team. 

*Please Note: This does not include the 10% off code used for your first purchase / welcome code.

Yes! We designed our pieces to be able to swum in... because who doesn't love a dip in the ocean immediately after a workout! Bear in mind, high amounts of chlorine, extended time in chlorine and/or hot/heated water can affect the integrity of the fabric. If you do swim in your Smile pieces, we recommend soaking in clean water for 5-10 minutes to ensure all the chemicals are gone before laying her out to dry / washing.